Return and Refund Policy
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We offer the option of a 15-day return option. We are unable to take orders for delivery to PO Boxes services. Price Difference Refund If the package has already been shipped, we will try our best to intercept the package but cannot guarantee success. - In the case of successful interception, the buyer will need to pay a handling fee for this. - If the interception fails, this order will be sent out normally. If you have any questions, please contact us first, otherwise the buyer will bear all the consequences of refusing or returning the package without communication. Returns and RefundWe accept returns on products. You have the right to request the return within 15 days of receipt. We sell compatible sets and do not accept returns and refunds on the basis that the LEGO or LEPIN model has not been received.To be eligible for a return, your item must be unused and in the same condition as you received it. It must be in its original packaging and not missing or damaged, and we reserve the right to pursue actions that affect secondary sales. Please attach a picture of the package when sending a return request. The return request will be approved after all reviews are passed. The buyer will be required to pay for return shipping, circumstances include but are not limited to: · Filling in the wrong address information causes the package to fail to be delivered normally · Received products that are not Lego or Lepin products · Don’t like or want · It’s not fun to open the bag and start construction. · Wrong return information leads to return failure and the need for a second return The buyer will be required to pay for return shipping in situations including, but not limited to: · Accidentally bought the wrong product, need to return the package and cancel the order. · Incorrect personal information makes the order undeliverable and the buyer is fully responsible. Upon receipt of your return refund request and the tracking number of the returned package, we will inspect the package when we receive him. Once done, we will process your refund within 1-5 business days. Once the seller agrees to the refund, the amount is usually refunded according to the original method of payment. The amount may change slightly due to processing fees. Please be aware of this. Payments made with PayPal are usually refunded immediately. Payments made with the redit card are usually slower, taking about 3-7 business days, so please check your bank account and contact your credit card company first if you have any questions. Edit and Update: 2024.7.19 If you have more questions about this, please contact us via e-mail. |
