Return and Refund Policy
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We offer the option of a 15-day return option. We are unable to take orders for delivery to PO Boxes services. Price Difference Refund If the package has already started shipping, we will try our best to intercept the package, but success is not guaranteed, so please be sure to double-check all information on your order. For successfully canceled orders, you will receive a full refund. Returns and RefundWe accept returns on products. You have the right to request the return within 15 days of receipt. We sell compatible sets and do not accept returns and refunds on the basis that the LEGO or LEPIN model has not been received.To be eligible for a return, your item must be unused and in the same condition as you received it. It must be in its original packaging and not missing or damaged, and we reserve the right to pursue actions that affect secondary sales. Please attach a picture of the package when sending a return request. The return request will be approved after all reviews are passed. Buyer is responsible for return shipping Personal reasons, including but not limited to： · Filling in the wrong address information causes the package to fail to be delivered normally · Received products that are not Lego or Lepin products · Don’t like or want · It’s not fun to open the bag and start construction. · Wrong return information leads to return failure and the need for a second return The seller is responsible for the return shipping costs Objective reasons, including but not limited to: · Received the wrong package and sent it back for resend Please fill in the correct delivery address we sent. The buyer will be fully responsible for any failure in return due to an incorrect address filled in by the buyer. After receiving your return refund request and the tracking number of your return package, once the return package arrives, we will inspect the package and send you an email confirming receipt. Once completed, your refund will be processed and you will receive a response or refund within 2-7 business days. After the seller agrees to the refund, if you do not receive the refund, please check your bank account first and contact your credit card company. It will take about 3-7 working days to officially issue the refund. To resolve your issue as quickly and efficiently as possible, please contact customer service at youmkobricks@hotmail You can also contact us online if you have further questions about our return policy. |
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